TransCanada is aware that recent events have heightened public concern about pipeline safety. A fundamental principle for the company and the entire pipeline industry is the protection of the public from the effects of pipeline incidents.
The pipeline industry benefits from clear regulations and robust safety standards that have been in place for decades and that cover the life cycle of pipeline assets.
Safety is paramount in the construction, operation, and maintenance of TransCanada’s 68,500 kilometres (42,500 miles) of underground natural gas and oil pipeline in North America. TransCanada employs industry best practices during construction and then follows a rigorous pipeline integrity management program to ensure the safety of the public and the protection of the environment.
TransCanada wants the affected public to know as much as possible about how underground utilities such as pipelines operate. An informed public complements TransCanada’s efforts to ensure the safe operation of all its assets.
Whether you’re building on a jobsite or in your backyard, before you dig, know what’s below. Call your One Call Centre free of charge to have your underground utilities located and marked.
In the United States
In case of emergency, call TransCanada
1.888.982.7222 (Canadian Pipelines)
1.800.447.8066 (U.S. Pipelines)
TransCanada approvals are required for heavy equipment crossing, construction and excavation activities on or near our right-of-ways (RoW) in accordance with your province or state. The RoW is a strip of land usually 15- to 60-metre wide (50- to 200-foot wide), and containing one or more pipelines. The RoW enables TransCanada to gain access to its facilities for inspection, maintenance, and testing purposes.
Before You Dig
Whatever the project, keep everyone safe by calling your local One Call Centre at least three days in advance to learn the exact location of pipelines and other underground utility installations on your property. You will avoid costly repairs and interruption of vital services that can occur as a result of a line strike.
Before You Cross
TransCanada approvals are required for crossing over our RoW, to reduce the risk of pipeline damage and protect the public and the environment. Companies, utilities, and landowners require approval from TransCanada to cross our facilities or conduct work within our pipeline RoW. If there is any planned work on your property, contact a TransCanada representative for a Crossing Agreement at least two weeks before crossing.
In Canada, please call your local One Call Centre for all crossing enquiries. Alternatively you may send your request via email to firstname.lastname@example.org.
In the US, please contact 811 for all crossing enquiries or contact TransCanada via email at email@example.com.
Before You Build
In Canada, for all development enquires within 200 metres of the pipeline or 750 metres of compressor stations, please contact TransCanada’s agent Lehman & Associates at 1.866.602.0663. This includes, but is not limited to, permanent buildings and accessory structures such as pools, sheds, parking lots, decks, greenhouses, garages, and fences. In the US, call 811 three business days prior to any ground disturbances or excavation. A TransCanada Representative will meet with you to discuss your plans and attend any ground disturbance activities near or within our pipeline right-of-way.
Location of Our Pipelines
We use a variety of markers and signs along the RoW to clearly mark the general location of our pipelines. Markers are typically placed at any intersection or in heavily congested areas. However, pipeline markers should not be relied on for the exact location, path, or depth. Our pipelines are buried underground at varying depths and the exact depth of cover can only be accurately determined by a TransCanada representative. For this reason, certain activities such as erecting structures and planting trees within the RoW are restricted until authorized by TransCanada.
Please call your local One Call Centre and, TransCanada will send a representative to your proposed excavation site to mark buried utilities at no cost to you.